Customers will be held liable for any damage that they cause to our vehicle including a $100 carpet cleaning fee in extreme cases.
Arena Limo Services is not responsible for passenger expenses in the event of a mechanical failure. Arena Limo Services is not responsible for items left in our vehicles. We ask you to please check the vehicle before you leave the vehicle. If something is found, it will be placed into out Lost & Found box in our secure office until it is claimed.
Arena Limo Services respects individual privacy and is committed to protecting and insuring that your personal information is handled in a safe and responsible manner. The following describes the type of information we collect when you visit our site and how we use that information.
Arena Limo Services respects and values the privacy and security of your personal information. We are committed to receiving, handling, and protecting your personal information in a responsibly and safe manner.
WHAT INFORMATION DO WE COLLECT?
In order to use certain services we provide on our site, you will need to register with us or fill out a form. When you register or fill out a form, we will gather such information as you name, phone numbers, mailing, and email address. If you make a reservation, we will also ask you for your credit card information to process payment. This information will not be used for any other purpose than processing and/or referencing your reservation and will not be shared with anyone outside of Arena Limo Services.
WHAT WE DO WITH INFORMATION WE COLLECT
Personal data is collected to facilitate the online booking process as well as to ensure efficient processes each time a customer logs on. Information such as name, addresses, phone numbers, email address, and credit card data are stored so that you will not have to re-enter the data again. We do not sell, rent, or disclose any of your personal identifying information to third parties.
SECURITY OF YOUR PERSONAL INFORMATION
Arena Limo Services secures your personal information from unauthorized access, use, or disclosure. Your information is secured on computer servers in a controlled, secured environment, protected from any unauthorized access or use. When personal information (such as a credit card number) is transmitted, it is protected through the use of encryption, such as a Secure Socket Layer (SSL) protocol.
CHANGES TO THIS POLICY
Cancellations & Refunds
To cancel and refund a booked ride, you must cancel 24 hours in advance. Failure to do so will result in the payment of the minimum balance of $110, to recoup the cost of preparation for the cancelled ride.